Frequently asked questions

All sales are final. The one exception: in the rare event we are unable to secure your tickets from the operator, a full refund is issued within 24 hours. Once your booking is confirmed—which happens within 2 hours during business hours—the concierge fee reflects the work of securing your reserved slot and coordinating delivery.

Yes. We rebook your visit to any open slot in the operator's calendar. Contact us at least 48 hours before your original date. The concierge tier includes one complimentary date change; additional changes incur a rebooking fee. Last-minute changes depend on real-time availability in the chapel's timed-entry system.

Tickets are digital, instant, by email. Confirmed within 2 hours during business hours. You'll receive a PDF with a QR code and entry instructions. Save it to your phone or print it. The operator scans the code at the security checkpoint on Boulevard du Palais, just outside the chapel entrance.

The public entrance is at 8 Boulevard du Palais, on the Île de la Cité. You'll see security screening tents in the courtyard shared with the Conciergerie. After screening, follow signs to the chapel's ground-floor door. The upper chapel—home to the 1,113 stained glass windows—is accessed via an interior stone staircase.

The lower chapel is accessible. The upper chapel, where the famous stained glass is displayed, is reached only by a narrow medieval stone staircase with no lift. Visitors with mobility limitations can view a video presentation of the upper chapel on the ground floor. Contact the operator in advance for assistance arrangements.

All ages welcome. Children under 18 from EU countries enter free when accompanied by a paying adult; show ID at the door. The chapel is compact—36 meters long—so strollers are manageable on the lower level but must be folded for the staircase to the upper chapel. The space is quiet and contemplative.

Yes, photography without flash is permitted for personal use. The stained glass—nearly two-thirds of it original 13th-century work consecrated in 1248—photographs beautifully in natural light. Tripods and commercial filming require advance permission from the Centre des monuments nationaux, which operates the site as a museum.

Bring your ticket QR code (phone or printed), photo ID, and layers—the stone interior stays cool year-round. Large bags go through security screening; backpacks over 40 liters may need to be checked. No food or drink inside. Modest dress isn't required, but the chapel is a former royal place of worship.

Most visitors spend 30 to 45 minutes. The chapel is a single vertical space—lower level for palace courtiers, upper level for the royal family—so there's no labyrinth to navigate. Linger in the upper chapel to watch light shift through the windows. Audioguides and printed guides are available on-site for deeper context.

The chapel is fully enclosed, so weather doesn't affect your visit. The stained glass actually glows more vividly on overcast days when diffuse light reduces glare. Security screening is outdoors in the courtyard, so bring an umbrella if rain is forecast. Timed entry means you won't wait long outside.

Yes. Add as many tickets as you need during checkout. Everyone in your party enters at the same reserved time. Each person receives the same QR code; the operator scans it once and counts your group through. Children eligible for free entry still need to be included in your headcount.

Occasionally. The Centre des monuments nationaux closes the site for state functions or conservation work. We monitor the operator's calendar daily. If your chosen date becomes unavailable after booking, we contact you immediately to rebook or process a full refund. Check the official calendar at sainte-chapelle.fr before selecting your date.

Entry to both levels of Sainte-Chapelle: the lower chapel and the upper royal chapel with its 15 monumental stained glass windows, each 15 meters tall, depicting 1,113 scenes from the Old and New Testaments. The Rose of the Apocalypse window is on the west wall. Audioguides and temporary exhibitions cost extra on-site.

The all-in concierge price covers ticket procurement, coordination with the operator's timed-entry system, and our 2-hour confirmation SLA. We handle rebooking, answer questions, and guarantee delivery. The operator's €22 walk-up rate doesn't include reserved time slots or concierge support. You pay for certainty and service.

No. They share a courtyard and both are operated by the Centre des monuments nationaux, but require separate tickets. The Conciergerie—the other surviving fragment of the medieval Palais de la Cité—is adjacent and worth visiting. Budget 90 minutes total if you plan to see both. We offer Conciergerie tickets separately.